Refund Policy

Last updated 1 November 2026

This Refund Policy ("Policy") applies to the following purchases:

Purchases made through www.murphyworx.com and any branding, creative, learning design, service design or digital strategy products or deliverables sold by murphyworx. This includes email series, online courses, live workshops and coaching.

General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this policy.

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Before making a purchase, please read this Policy so that you can understand your rights and what to expect from us if you are not satisfied with your order.

This Policy forms part of our Terms of Service and should be read together with them.

Australian Consumer Law

Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods you are entitled:

to cancel the purchase; and
to a refund of the price of the goods; and
to compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.

We offer refunds, repairs, and replacements under the Australian Consumer Law.

The Australian Consumer Law provides a set of consumer guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

If a product or a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

This Policy is governed by the laws of Victoria, Australia, and you agree to submit to the exclusive jurisdiction of the courts of Victoria. Nothing in this Policy excludes or limits any right or remedy you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded by law.

Cancellation and Change of Mind

In the event that you receive the goods or services that you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

You notify us within 14 days of receipt
In the case of services, the services have not already been performed

The following conditions are satisfied:

Condition 1

The product must be unused, in its original condition and packaging, accompanied by valid proof of purchase (e.g. receipt, invoice or order confirmation), and returned at the customers own expense. Digital products, including email series, courses and workshop materials, are refundable only if unopened and unused within 14 days of purchase, with no access to course modules or workshop materials having occurred.

Condition 2

Digital deliverables and customised or bespoke services, including coaching and services design, work, are excluded from change-of-mind refunds once work has commenced. For the purposes of this clause, "commencement" means the first deliverable submission, completion of the first coaching session, or concept presentation. Pre-delivery consultation cancellations remain refundable in accordance with our Terms of Service.

Condition 3

All intellectual property rights in designs, concepts, strategy and preliminary work will remain the sole property of murphyworx until full payment is received. Upon the grant of a refund, the client must immediately cease all use of, and return or destroy, any work product provided. A limited license to use final deliverables is granted only upon full receipt of payment, and preliminary concepts or rejected design iterations remain murphyworx's confidential property regardless of refund status.

Faulty, Misdescribed or Undelivered Products

The change-of-mind rules in this Policy apply only where you simply change your mind. If a product or service is faulty, not as described, or not delivered, you are entitled to a remedy under the Australian Consumer Law, whatever the change-of-mind rules in this Policy say, including after access has been granted or a module has been opened.

Pre-sale Purchases

Where a product is purchased before its release date, you may cancel and receive a full refund at any time up to the day before the product is released. Once the product is released and access is granted, the standard terms of this Policy apply.

If we move the release date, we will tell you by email, and if the new date does not suit you, you may cancel and receive a full refund. If we cannot release the product at all, we will refund you in full.

Workshop Bookings

Individual bookings. Individual in-person workshop bookings are non-refundable within 48 hours of the scheduled event. You may transfer your seat to someone else by emailing us before the workshop starts.

If we cancel or reschedule. If we cancel or reschedule a workshop, you may choose a place at the new date or a full refund.

Group bookings. Group workshop bookings by organisations are covered by clause 6.4 of our Terms of Service. In summary, a deposit of 25% of the booking price is due at the time of booking. Cancellation must be received in writing at least one week before the scheduled workshop date. A cancellation fee proportionate to our reasonable costs or losses may apply, and your deposit is credited against that fee rather than forfeited. Any deposit left over is refunded to you. The 48-hour rule for individual bookings does not apply to group bookings. Requests to reschedule are subject to availability and must be made in writing.

Coaching

Coaching sessions missed without at least 24 hours' notice may be counted as used. Coaching packages must be used within 12 months of purchase unless we agree otherwise in writing. We will remind you by email at least 30 days before your package expires if you have sessions left. If you cannot use your sessions before expiry because of circumstances outside your control, such as illness, you may ask us in writing to extend the package, and we will not unreasonably refuse. If sessions remain unused because we were unable to deliver them, we will, at your choice, extend the package or refund the unused sessions on a pro-rata basis. Any other sessions remaining unused when the package expires are forfeited and are not refundable, subject always to your rights under the Australian Consumer Law. See clause 7 of our Terms of Service.

Courses We Stop Offering

If we stop offering an online course before any stated fixed access period ends, we will give you reasonable notice by email and, at your choice, either continued access to substantially equivalent replacement course materials or a pro-rata refund for the unused portion of your access period. See clause 5.4 of our Terms of Service.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service by you if:

You misused the said product in a way which caused the problem
You knew or were made aware of the problem(s) with the product or service before you purchased it
You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
You requested alterations, revisions or changes beyond the agreed scope of work, or your dissatisfaction arises from client-directed changes made against our professional advice, or the deliverable meets the original brief specifications but you have since changed your mind about the design or coaching direction.
Your access was suspended or ended because you seriously or repeatedly breached our Terms of Service.
Any other exceptions that apply under the Australian Consumer Law.

Response Time

We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.

How to Return Products

You can contact us using the contact email provided at the end of this Policy to discuss a return.

Change-of-mind refunds on digital products, including courses, email series and workshop recordings, are available only as set out in Condition 1: within 14 days of purchase, provided the product is unopened and unused. Once access has been used, the first module has been opened, or the first email in a series has been opened, change-of-mind refund eligibility ends, except as set out under Courses We Stop Offering. This does not affect your rights set out under Faulty, Misdescribed or Undelivered Products. Individual in-person workshop bookings are non-refundable within 48 hours prior to the scheduled event, and group bookings are handled as set out under Workshop Bookings.

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government issued form of identification to qualify for a refund, repair or replacement.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@murphyworx.com