Terms of Service
Last updated 1 November 2026
1. About these terms
1.1 These Terms of Service ("Terms") apply when you visit www.murphyworx.com or buy, book or use any murphyworx product or service. "murphyworx", "we", "us" and "our" means murphyworx, ABN 91 774 619 434, of 907/259 Normanby Road, South Melbourne, Victoria 3205. "You" means the person using our website or buying from us, or the organisation that person is buying for.
1.2 By making a purchase or booking, you agree to these Terms, our Refund Policy and our Privacy Policy. If you are buying on behalf of an organisation, you confirm you are authorised to agree to these Terms for it.
1.3 You must be 16 or older to buy from us.
2. Our products and services
2.1 murphyworx provides leadership and career development for university students, student leaders and first-time managers. We offer:
- Email series - a sequence of learning emails delivered to your inbox over a set number of weeks;
- Online courses - self-paced video and written modules, with templates and worked examples;
- Live workshops - facilitated sessions, online or in person, sold per seat or to an organisation for a group;
- Coaching - one-to-one sessions or packages with Rebecca Murphy; and
- Free resources - audits, guides and other materials we offer at no cost.
2.2 Each product's page describes what is included, how it is delivered and any dates that apply. That description forms part of these Terms for that purchase.
2.3 We may update or improve the content of a product over time. We will not reduce what you paid for in a way that takes away its main benefits.
3. Prices and payment
3.1 All prices are in Australian dollars and include GST. Visitors outside Australia may be shown an estimate in their local currency. That estimate is set by our payment provider from current exchange rates, and your bank may charge its own conversion or international fees.
3.2 Payment is taken in full at the time of purchase or booking, unless these Terms or an agreement in writing state otherwise. Payments are processed securely by our payment provider, Stripe. We do not store your full card details.
3.3 Organisations booking a workshop or group program may be invoiced instead, subject to any required deposit. Invoice balances are payable within 30 days unless the invoice or written confirmation says otherwise.
3.4 We may change our prices at any time. A change will not affect anything you have already paid for.
3.5 We will send you a receipt or tax invoice by email after each payment.
4. Pre-sale purchases
4.1 Some products are sold before they are released (a "pre-sale"). The product page will state the expected release date and anything included only for pre-sale buyers.
4.2 Pre-sale buyers pay the pre-sale price shown at the time of purchase. Any pre-sale bonus, such as personal feedback from Rebecca Murphy, is delivered after release and within the time stated on the product page.
4.3 You may cancel a pre-sale purchase and receive a full refund at any time up to the day before the product is released, as set out in our Refund Policy.
4.4 If we need to move the release date, we will tell you by email as soon as we can. If the new date does not suit you, you may cancel and receive a full refund. If we cannot release the product at all, we will refund you in full.
5. Access to digital products
5.1 When you buy an email series, the first email is sent to the address you gave at checkout, and the rest follow on the schedule described on the product page. Please check your spam or promotions folder, and contact us if an email does not arrive.
5.2 When you buy an online course, we will email you access details on purchase or, for a pre-sale, when the course is released. Course modules may unlock one at a time as you complete the one before.
5.3 Your access is for your own personal use. You must not share your login, forward course content, or let anyone else use your access.
5.4 The access period for an online course is the period prominently specified on the relevant product page before purchase. If a product page expressly states "lifetime access", this limitation is disclosed before purchase and means access only for as long as we continue to offer that course. If we stop offering a course before any stated fixed access period expires, we will provide reasonable advance notice by email so you have an opportunity to download any course materials made available for download, and we will provide a fair remedy, at your choice, of either continued access to substantially equivalent replacement course materials or a pro-rata refund for the unused portion of your access period.
5.5 We aim to keep our website and course platform available at all times, but we cannot promise uninterrupted access. We may pause access briefly for maintenance or updates.
6. Live workshops
6.1 A workshop seat is for the named attendee. You may transfer your seat to someone else by emailing us before the workshop starts.
6.2 Workshop details, including date, time, location or online link, will be sent to you by email before the session.
6.3 If we need to cancel or reschedule a workshop, we will tell you as soon as we can and offer you a place at the new date or a full refund, whichever you prefer.
6.4 For organisations booking a workshop for a group, the booking details (attendee number, date, format and price) are confirmed in writing before the booking is final. A deposit of 25% of the booking price is due and will be taken or invoiced at the time of booking, with the balance payable as stated in the invoice or written confirmation. Cancellation by you must be received in writing at least one week before the scheduled workshop date, a reasonable cancellation fee will apply, calculated proportionately to our reasonable costs or losses caused by the late cancellation, taking into account any costs avoided or recovered, as notified to you in writing before the booking is accepted. The 25% deposit paid will be credited against this cancellation fee rather than forfeited. You are liable only for the cancellation fee so calculated: if the deposit exceeds the fee, the remaining balance of the deposit will be refunded to you; if the fee exceeds the deposit, you will only be liable to pay the outstanding balance of the fee. Deposit forfeiture in addition to the cancellation fee is not permitted. A request to reschedule is subject to availability and must be made in writing.
6.5 For in-person workshops, you are responsible for getting to and from the venue and for following any venue rules. Cancellations by you are covered by our Refund Policy, including that individual in-person workshop bookings are non-refundable within 48 hours of the scheduled event. For every group workshop booking, the one-week deadline and the cancellation fee and deposit treatment in clause 6.4 apply to cancellations at any time, including within 48 hours of the scheduled workshop date; the general 48-hour no-refund rule does not apply to group bookings and must not create a separate no-refund outcome, deposit forfeiture or additional cancellation charge, subject always to the Australian Consumer Law. Nothing in this clause limits your rights under the Australian Consumer Law.
7. Coaching
7.1 Coaching sessions are booked at agreed times. If you need to reschedule, please give us at least 24 hours' notice. A session missed without that notice may be counted as used.
7.2 Coaching packages must be used within 12 months of purchase unless we agree otherwise in writing. We will remind you by email at least 30 days before your package expires if you have sessions left. If you cannot use your sessions before expiry because of circumstances outside your control, such as illness, you may ask us in writing to extend the package, and we will not unreasonably refuse. If sessions remain unused because we were unable to deliver them, we will, at your choice, extend the package or refund the unused sessions on a pro-rata basis. Any other sessions remaining unused when the package expires are forfeited and are not refundable, subject always to your rights under the Australian Consumer Law.
7.3 Coaching is professional development and career support. It is not counselling, psychological treatment, or legal, financial or medical advice. If you need support of that kind, please speak with a qualified professional.
7.4 What you share in coaching is kept confidential, except where we are required by law to disclose it, or where we believe there is a serious risk to your safety or someone else's.
8. Refunds and cancellations
8.1 Refunds, cancellations and change-of-mind requests are handled under our Refund Policy, which forms part of these Terms.
8.2 Nothing in these Terms or our Refund Policy limits your rights under the Australian Consumer Law.
9. Intellectual property
9.1 All content in our products and on our website, including videos, emails, templates, worksheets, workshop materials, frameworks, text, logos and designs, belongs to murphyworx or our licensors.
9.2 When you buy a product, we give you a personal, non-transferable licence to use its content for your own learning and career development. You may complete templates and worksheets and use what you create with them, such as your own CV, LinkedIn profile or interview answers.
9.3 You must not copy, resell, share, publish, record, or use our content to train or teach others, or to build a competing product, without our written permission.
9.4 Organisations that book a workshop may use the materials provided internally with the attendees of that workshop only, unless we agree otherwise in writing.
9.5 Bespoke and design work for clients is also covered by the intellectual property terms in our Refund Policy.
10. Your responsibilities
10.1 You agree to give us accurate details when you buy or book, and to keep your email address up to date so we can deliver what you paid for.
10.2 In workshops, coaching and any group space we run, you agree to treat others with respect and to keep what other participants share confidential.
10.3 We may suspend or end your access, without a refund, if you seriously or repeatedly breach these Terms, for example by sharing your course access or harassing other participants. Your rights under the Australian Consumer Law are not affected.
11. No guarantee of outcomes
11.1 Our products are designed to help you recognise, describe and build on your skills and experience. Results depend on many things outside our control, including your effort, your workplace and the job market.
11.2 We do not guarantee that you will get a job, a promotion, a pay rise or any other particular outcome. Testimonials on our website reflect individual experiences and are not a promise of results.
12. Liability and the Australian Consumer Law
12.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
12.2 To the extent the law allows, where a consumer guarantee does not apply, our total liability to you for any claim about a product or service is limited to the amount you paid for it.
12.3 To the extent the law allows, we are not liable for indirect or consequential loss, such as lost income or opportunities, arising from your use of our products, except where that loss was reasonably foreseeable and caused by our failure to meet a consumer guarantee.
12.4 If there is an inconsistency between these Terms and the Australian Consumer Law, the Australian Consumer Law will prevail.
13. Privacy, changes, governing law and contact
13.1 Privacy. We handle your personal information as set out in our Privacy Policy.
13.2 Changes to these Terms. We may update these Terms from time to time. The current version will always be on our website, with the date it was last updated. The version in place when you made a purchase applies to that purchase.
13.3 Governing law. These Terms are governed by the laws of Victoria, Australia, and you agree to submit to the jurisdiction of the courts of Victoria.
13.4 If part of these Terms is invalid. If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms continue to apply.
13.5 Contact us. For any questions about these Terms, please contact us at info@murphyworx.com, or write to murphyworx, 907/259 Normanby Road, South Melbourne, Victoria 3205.